Store Manager - Niagara Falls

Niagara Falls, ON Canada

Our retail Cannabis Retail Store Manager (SM) is vital to delivering a distinctive shopping experience. The SM is primarily responsible for working collaboratively with the company management and to manage, maintain and supervise day-to-day retail operations activities at the retail store location.

Key Duties & Responsibilities

Sales Associate Support:

  • Help hire great people, supervise and manage employees and ensure all employees have a valid Cannsell license.
  • Motivate and inspire team members to be positive, friendly, knowledgeable, and hardworking
  • Coach team members and provide positive and constructive feedback so that they grow professionally
  • Train all team members on work procedures and policies so that everyone understands what's required to do a great job
  • Maintain written SOPs as changes to policy and/or regulations occur and ensure compliance among team
  • Assist in building a weekly staff schedule that complies with labor policies
  • Be accessible and extremely responsive to all team member's questions, suggestions, and concerns and help resolve any team member conflicts
  • Achieve high scores on the following measures related to Sales Associate Support - high retention of top talent and high team engagement scores
  • Strong ability to lead by example and work with staff to deal with any circumstances that may arise in a high volume retail store.

Sales and Customer Service:

  • Own all customer feedback and provide customer/patient complaint resolution in coordination with the head office procedures.
  • Provide complaint resolution to ensure satisfaction of all customers and patients
  • Utilize customer and team member feedback to readily implement changes to improve the customer experience
  • Execute Cannabis selling strategies through collaboration with marketing (operator licensee) related to incentives, displays, internal and external promotion
  • Recommend future promotions and ways to increase sales trends by understanding the success of previous incentives and promotions
  • View sales reports and communicate with the team to identify sales trends and potential inventory requirements
  • Track all employee and store sales daily to ensure optimal performance
  • Analyze core metrics to better understand store performance in order to beat and exceed goals
  • Utilize approved employee incentives to drive sales and boost morale
  • Achieve high scores on the following measures related to Sales and Customer Service - meet or exceed monthly store revenue and gross margin goals and maintain a high score on all social media customer reviews

Daily Store Operations:

  • Maintain store compliance with all local, state and federal regulations, Organize and communicate all required reporting, paperwork, and state tracking system recording
  • Assist AGCO with inventory, sales, and compliance audits
  • Perform all daily opening and closing procedures
  • Implement and oversee security, reporting and cash management procedures related to opening and closing the store
  • Ability to make schedules for staff and work on creating a sound work environment.
  • Be responsible for facility maintenance and troubleshooting as necessary including proper up-keep of the phone, utilities, technology, maintenance, repairs, stock, and supplies.
  • Ensure that the sales floor is adequately stocked at all times
  • Keep track of all expiring products and promote sales as needed
  • Coordinate with management and senior leadership to perform daily/monthly/yearly inventory audits and reconciliations
  • Ensure all expired/damaged/returned product is logged and disposed of according to regulations
  • Assist in receiving and ensuring that all wholesale deliveries are compliant and accurate compared to invoices, etc.
  • Provide daily correspondence via email and manager’s log, with the team members as needed
  • Comply with all HR policies, including confidentiality and non-disclosures
  • Maintain a clean and organized work environment.

Qualifications and Requirements of an SM:

  • Reporting and Information Management: must have proficiency in Microsoft Office and experience with process management, team problem solving, and inventory control.
  • Bachelor's Degree preferred.
  • 5-6+ years of management experience in retail.
  • Have a valid Cannabis Retail Store Manager license or ability to obtain Cannabis Retail Manager License from AGCO by given personal disclosure and details to AGCO.
  • Sound knowledge of Cannabis plants and different strains of Cannabis
  • Knowledge of standards of Cannabis Retail stores set by AGCO.
  • Knowledge of local and state laws and regulations pertaining to retail Cannabis is a must!
  • Achievement-oriented and hard working
  • Must successfully pass an extensive background check.
  • Organized, flexible, and empathetic
  • Detail-oriented and proactive
  • Excellent leadership and management skills
  • Strong time management and prioritization skills
  • Ability to multi-task in a fast-paced, high-volume environment
  • Strong communicator who can present ideas clearly
  • Strong problem solving and decision-making skills
  • Entrepreneurial, collaborative, an extremely positive attitude
  • Knowledgeable about the cannabis industry and its policies and laws
  • Ability to work nights, holidays and weekends.

Job Type: Full-time