Retail Sales Associate

Edmonton, AB

The Sales Associate will primarily be responsible to greet customers and discuss type, quality, and quantity of merchandise or services required. This position will maintain a high level of product and service knowledge. This role will also replace used stock, rotate current stock, and ensure satisfactory inventory levels. The Sales Associate must hold a high school diploma, GED, or equivalent and two years of experience in retail sales. 

 Job Duties

•             Greet customers and discuss type, quality, and quantity of merchandise or services required

•             Maintain a high level of product and service knowledge

•             Replace used stock, rotate current stock, and ensure satisfactory inventory levels

•             Participate in merchandising and promotional activities for accessories

•             Ensure store conditions are consistently upheld to established standards

•             Adapt communication style in order to deliver information effectively to a range of individuals

•             Always maintain professionalism, tact, diplomacy, and sensitivity to portray the company in a positive manner

•             Attempt to calm irate customers by explaining the situation while attempting to resolve the issue to the best of                  your abilities

•             Take orders from customers and prepare products for purchase

•             Ensure that customers are satisfied with the issue resolution as well as the resolution process itself

•             Assist with display of merchandise

•             Assist with inventory management

•             Ensure accuracy in all transactions, inventory, and procedures

•             Participate in all manner of store maintenance

•             Prepare merchandise for purchase

•             Work in partnership with management and other employees to maximize store sales and in-store presence

•             Answer external and internal phone calls and transfer calls to the appropriate person or Store Manager

•             Ensure that all health, safety, and security regulations are adhered to and required standards are met

•             Prepare sales and accept cash, credit card, or automatic debit payment

•             Open/close store, as needed by the Company

•             Other Duties as assigned

 

Job Requirements

•             Sell Safe License and QCW License is mandatory in Alberta

•             High school diploma, GED, or equivalent and good knowledge of Cannabis products and strains

•             Two years of experience in retail sales

•             Proven sales ability with capability to meet and surpass targets and goals

•             Ability to analyze and interpret the needs of customers and offer the appropriate options, solutions, and                             resolutions required

•             Ability to promote products and persuade customers 

•             Strong knowledge of retail sales principles, methods, practices, and techniques

•             Ability to effectively communicate both verbally and in writing

•             Demonstrated time management skills

•             Ability to work individually as well as part of a team

•             High flexibility with strong interpersonal skills that allow one to work effectively in a diverse environment

•             High level of integrity and work ethic

 

We thank all applicants in advance for their interest; however, only those selected for an interview will be contacted.