Retail Shift Leader

Medicine Hat, AB

Who are we looking for?

Canna Cabana is actively seeking part time Retail Shift Leaders - Calgary who are knowledgeable, responsible, hardworking, dedicated, and mature individuals interested in joining our team. Join us and become an important part of a company where the sky is the limit.

Duties and Responsibilities:

• Provide assistance to store management in supervising and facilitating the daily operations of the store

• Oversee the responsibilities of the Store Manager in the absence of SM or ASM

• Assist in the delivery of key personnel management when on shift and resolve any customer service issues as and when needed

• Provide direction, guidance, and instruction to all store associates as required

• Ensure store conditions are consistently upheld to established standards

• Assist in ensuring staffing levels adequately meet business needs, only when requested

• Be the sales and customer service leader/role model in the absence of SM/ASM

• Greet and assist customers in a way that models exemplary conduct to other staff

• Ensure company policies and relevant legislation are consistently adhered to and upheld by all staff members

• Handle customer complaints as they arise, escalating to the appropriate individual as deemed necessary

• Ensure that all health, safety, and security regulations are adhered to and required standards are met on shift

• Achieving sales target and store-level KPI’s

• Ensuring employees on shift are actively pursuing sales goals

• Oversee and assist in inventory management and be accountable for the inventory processes on shift


• Must have valid SellSafe and QCW to work in a retail cannabis store

• Completion of high school and college/CEGEP/vocational or technical training required

• Demonstrated sales and service orientation required

• Minimum of 2 years work experience in the retail industry required - Cannabis industry preferred

• Excellent time management and prioritizing skills required

• Demonstrated ability to train and motivate staff required

• Skills to monitor and lead by example as required

• Basic office administration skills required

• High level of proficiency with Microsoft Office productivity suite

• Highly effective teamwork skills

• Able to effectively communicate both verbally and in writing with individuals at all levels of the organization

• Strong customer service and troubleshooting skills

• A well-defined sense of diplomacy

• Excellent teamwork and team-building skills

• Thorough understanding of applicable health and safety legislation

• A professional, responsive, and positive work attitude is essential

We thank all applicants in advance for their interest; however, only those selected for an interview will be contacted.