Retail Store Manager - Ottawa (Elmvale), ON
Our retail Cannabis Retail Store Manager (SM) is vital to delivering a distinctive shopping experience. The SM is primarily responsible for working collaboratively with the company management and to manage, maintain and supervise day-to-day retail operations activities at the retail store location.
Key Duties & Responsibilities
Sales Associate Support:
- Help hire great people, supervise and manage employees and ensure all employees have a valid Cannsell license.
- Motivate and inspire team members to be positive, friendly, knowledgeable, and hardworking
- Coach team members and provide positive and constructive feedback so that they grow professionally
- Train all team members on work procedures and policies so that everyone understands what's required to do a great job
- Maintain written SOPs as changes to policy and/or regulations occur and ensure compliance among team
- Assist in building a weekly staff schedule that complies with labor policies
- Be accessible and extremely responsive to all team member's questions, suggestions, and concerns and help resolve any team member conflicts
- Achieve high scores on the following measures related to Sales Associate Support - high retention of top talent and high team engagement scores
- Strong ability to lead by example and work with staff to deal with any circumstances that may arise in a high volume retail store.
Sales and Customer Service:
- Own all customer feedback and provide customer/patient complaint resolution in coordination with the head office procedures.
- Provide complaint resolution to ensure satisfaction of all customers and patients
- Utilize customer and team member feedback to readily implement changes to improve the customer experience
- Execute Cannabis selling strategies through collaboration with marketing (operator licensee) related to incentives, displays, internal and external promotion
- Recommend future promotions and ways to increase sales trends by understanding the success of previous incentives and promotions
- View sales reports and communicate with the team to identify sales trends and potential inventory requirements
- Track all employee and store sales daily to ensure optimal performance
- Analyze core metrics to better understand store performance in order to beat and exceed goals
- Utilize approved employee incentives to drive sales and boost morale
- Achieve high scores on the following measures related to Sales and Customer Service - meet or exceed monthly store revenue and gross margin goals and maintain a high score on all social media customer reviews
Daily Store Operations:
- Maintain store compliance with all local, state and federal regulations, Organize and communicate all required reporting, paperwork, and state tracking system recording
- Assist AGCO with inventory, sales, and compliance audits
- Perform all daily opening and closing procedures
- Implement and oversee security, reporting and cash management procedures related to opening and closing the store
- Ability to make schedules for staff and work on creating a sound work environment.
- Be responsible for facility maintenance and troubleshooting as necessary including proper up-keep of the phone, utilities, technology, maintenance, repairs, stock, and supplies.
- Ensure that the sales floor is adequately stocked at all times
- Keep track of all expiring products and promote sales as needed
- Coordinate with management and senior leadership to perform daily/monthly/yearly inventory audits and reconciliations
- Ensure all expired/damaged/returned product is logged and disposed of according to regulations
- Assist in receiving and ensuring that all wholesale deliveries are compliant and accurate compared to invoices, etc.
- Provide daily correspondence via email and manager’s log, with the team members as needed
- Comply with all HR policies, including confidentiality and non-disclosures
- Maintain a clean and organized work environment.
Qualifications and Requirements of an SM:
- Reporting and Information Management: must have proficiency in Microsoft Office and experience with process management, team problem solving, and inventory control.
- AGCO Cannell license required along with clean police record check
- 5-6+ years of management experience in retail.
- Have a valid Cannabis Retail Store Manager license or ability to obtain Cannabis Retail Manager License from AGCO by given personal disclosure and details to AGCO.
- Sound knowledge of Cannabis plants and different strains of Cannabis
- Knowledge of standards of Cannabis Retail stores set by AGCO.
- Knowledge of local and state laws and regulations pertaining to retail Cannabis is a must!
- Achievement-oriented and hardworking
- Must successfully pass an extensive background check.
- Organized, flexible, and empathetic
- Detail-oriented and proactive
- Excellent leadership and management skills
- Strong time management and prioritization skills
- Ability to multi-task in a fast-paced, high-volume environment
- Strong communicator who can present ideas clearly
- Strong problem solving and decision-making skills
- Entrepreneurial, collaborative, an extremely positive attitude
- Knowledgeable about the cannabis industry and its policies and laws
- Ability to work nights, holidays and weekends.
Job Type: Full-time