Retail Sales Associate/Delivery Driver - Fairway

Kitchener, ON

Canna Cabana is seeking a reliable Sales Associate/Delivery Driver to join our growing team. The Canna Cabana Sales Associate/Delivery Driver is responsible for delivering Canna Cabana Orders to the customer in a timely and accurate manner. The Sales Associate/Delivery Driver will understand and ensure AGCO compliance with aspects such as the amount of onboard inventory allowed, documentation of each sale, keeping a destination log and inventory ledger, keeping all products in a secure location like a trunk or locked box, and keeping a copy of the business licence in possession

Job Duties: 

  • Greet customers and discuss type, quality, and quantity of merchandise or services required. Establishes and maintains outstanding relations with customers and ensure customers' concerns and/or questions are solved and answered promptly and efficiently
  • Take orders from customers and prepare products for purchase 
  • Delivers cannabis and cannabis accessories products to our customers in a safe, courteous, and timely manner using Pineapple express route management application
  • Attempt to calm irate customers by explaining the situation while attempting to resolve the issue to the best of your abilities 
  • Communicate customer requests and/or problems to a Retail Store Manager when needed
  • Reviews and verifies invoices and purchase requests to ensure accuracy
  • Contacts customers to confirm delivery details and verifies the customer's identity before making delivery (ensuring they are legal age)
  • Determines placement of merchandise, follows safety and lifting protocols during deliveries, and conducts safety reviews
  • Maintains logs such as sale & delivery logs/records, working hours log, vehicle service and repair log etc. following applicable provincial and federal regulations.
  • Inspects delivery vehicles and ensures the safety and security of the loading and unloading process
  • Maintain a high level of product and service knowledge to participate in merchandising and promotional activities for accessories. 
  • Ensure Store conditions are consistently upheld to established standards. Participate in all manner of store maintenance
  • Assist with display of merchandise and inventory management with an aim to ensure accuracy in all transactions, inventory, and procedures
  • Work in partnership with management and other employees to maximize store sales and in-store presence 
  • Answer external and internal phone calls and transfer calls to the appropriate person or Store Manager. 
  • Ensure that all health, safety, and security regulations are adhered to and required standards are met 
  • Prepare sales and accept cash, credit card, or automatic debit payment 
  • Other Duties as assigned.

Qualifications and Requirements:

  • CannSell License and a clean police background check is mandatory in Ontario. 
  • High school diploma, GED, or equivalent and good knowledge of Cannabis products and strains.
  • Valid driver’s license and excellent and safe driving skills required. Defensive Driver course an asset. 
  •  A copy of current clean driving abstract required with no violations in last three years. 
  • Proof of vehicle insurance coverage for work purposes and registration on driver's name
  • Familiarity with local streets, neighborhoods, and route 
  • Strong mechanical aptitude with ability to perform routine vehicle maintenance.
  • First Aid Kit required in the vehicle. 
  • Working smartphone with a data plan and charger required. 
  • Two years of experience in retail sales with proven sales ability with capability to meet and surpass targets and goals 
  • Ability to analyze and interpret the needs of customers and offer the appropriate options, solutions, and resolutions required and to promote products and persuade customers
  • Strong Knowledge of retail sales principles, methods, practice and techniques
  • Ability to effectively communicate both verbally and in writing 
  • Ability to work individually as well as part of a team and should be Professional/mature demeanor under stressful situation. 
  • High flexibility with strong interpersonal and problem-solving abilities that allow one to work effectively in a diverse environment 
  • High level of integrity and work ethic Always maintain professionalism, tact, diplomacy, and sensitivity to portray the company in a positive manner
  • Highly responsible, reliable, and dependable  
  • Flexible schedule including evenings and weekends 
  • Strong time management and customer service skills
  • Ability to work well under pressure in a fast-paced environment 
  • Exceptional organizational abilities with task prioritization, multi-tasking, use of timelines and time management techniques