Assistant Store Manager

Thunder Bay, ON

Our retail Assistant Store Manager (ASM) is vital to delivering a distinctive shopping experience. The ASM is primarily responsible for working collaboratively with the SM and company management and to manage, maintain and supervise day-to-day retail operations activities at the retail store location.

Key Duties & Responsibilities

Sales Associate Support:

  • Motivate and inspire team members to be positive, friendly, knowledgeable, and hardworking
  • Support SM and team members and provide positive and constructive feedback so that they grow professionally
  • Support SM and all team members on work procedures and policies so that everyone understands what's required to do a great job
  • Follow written SOPs as changes to policy and/or regulations occur and ensure compliance among team
  • Be accessible and extremely responsive to all team member's questions, suggestions, and concerns and help resolve any team member conflicts
  • Strong ability to lead by example and work with staff to deal with any circumstances that may arise in a high-volume retail store.

Sales and Customer Service:

  • Utilize customer and team member feedback to readily implement changes to improve the customer experience
  • Track all employee and store sales daily to ensure optimal performance

Daily Store Operations:

  • Maintain store compliance with all local, state and federal regulations, Organize and communicate all required reporting, paperwork, and state tracking system recording
  • Assist SM(s) with inventory, sales, and compliance audits
  • Perform all daily opening and closing procedures
  • Ensure that the sales floor is adequately stocked at all times
  • Coordinate with management and senior leadership to perform daily/monthly/yearly inventory audits and reconciliations
  • Ensure all expired/damaged/returned product is logged and disposed of according to regulations
  • Assist in receiving and ensuring that all AGCO/wholesale deliveries are compliant and accurate compared to invoices, etc.
  • Provide daily correspondence via email and manager’s log, with the team members as needed
  • Comply with all HR policies, including confidentiality and non-disclosures
  • Maintain a clean and organized work environment.

Qualifications and Requirements of an ASM:

  • CannSell license from AGCO
  • Clean Criminal Background check
  • 4-5+ years of retail management experience in retail.
  • Possess or Ability to obtain Cannabis Retail Manager License from AGCO by given personal disclosure and details to AGCO within the first month of employment.
  • Must have proficiency in Microsoft Office
  • Experience working in Unionized environment.
  • Sound knowledge of Cannabis plants and different strains of Cannabis
  • Knowledge of standards of Cannabis Retail stores set by AGCO.
  • Knowledge of local and state laws and regulations pertaining to retail Cannabis is a must!
  • Achievement-oriented and hard working
  • Must successfully pass an extensive background check.
  • Organized, flexible, and empathetic
  • Detail-oriented and proactive
  • Excellent leadership and management skills
  • Strong time management and prioritization skills
  • Ability to multi-task in a fast-paced, high-volume environment
  • Strong communicator who can present ideas clearly
  • Strong problem solving and decision-making skills
  • Entrepreneurial, collaborative, an extremely positive attitude
  • Knowledgeable about the cannabis industry and its policies and laws
  • Ability to work nights, holidays and weekends.