Retail Shift Leader

Niagara Falls, ON

Reports To

Store Manager


The Shift Leader will report to the Store Manager and is leader in driving personal productivity & KPI’s along with being responsible for providing assistance to the store management team, supervising and facilitating the daily operations of the store according to set goals and business objectives. Daily operations include staff supervision on the shift and in the absence of the Store Manager or Assistant Store Manager and management, customer satisfaction, service quality, store maintenance, and health and safety compliance.

Job Duties

  • A leader in driving personal sales and KPI’s along with leading team productivity and KPI’s as required
  • Be a sales and customer service leader/role model.
  • Provide assistance to store management in supervising and facilitating the daily operations of the store.
  • Oversee the responsibilities of the store operations and personnel in the absence of the store management
  • Assist in the delivery of key personnel management when on shift and resolve any customer service issues as and when needed.
  • Provide direction, guidance and instruction to all store associates as required.
  • Ensure store conditions are consistently upheld to established standards.
  • Assist in ensuring staffing levels adequately meet business needs, only when requested.
  • Greet and assist customers in a way that models exemplary conduct to other staff.
  • Ensure company policies and relevant legislation are consistently adhered to and upheld by all staff members.
  • Handle customer complaints as they arise, escalating to the appropriate individual as deemed necessary.
  • Achieving sales target and store level KPI’s. 
  • Ensuring employees on shift are actively pursuing sales goals
  • Ensure that all health, safety and security regulations are adhered to and required standards are met on shift
  • Oversee and assist in inventory management and be accountable for the inventory processes on shift.
  • Other duties as required.


  • Completion of high school and College/CEGEP/vocational or technical training required
  • Demonstrated sales and service orientation required
  • Cannsell and Police check for ON - Required
  • Minimum of 2 years work experience in the retail industry required. Cannabis industry experience preferred
  • Excellent time management and prioritizing skills required.
  • Demonstrated ability to train and motivate staff required.
  • Skills to monitor and lead by example as required.
  • Basic office administration skills required.
  • High level of proficiency with Microsoft Office productivity suite.
  • Highly effective teamwork skills.
  • Able to effectively communicate both verbally and in writing with individuals at all levels of the organization.
  • Strong customer service and troubleshooting skills.
  • Well-defined sense of diplomacy.
  • Excellent teamwork and team building skills.
  • Thorough understanding of applicable health and safety legislation.
  • Professional, responsive, and positive work attitude is essential.