Assistant Store Manager

Fort St. John, BC

Our retail Assistant Store Manager (ASM) is vital to delivering a distinctive shopping experience. The ASM is primarily responsible for working collaboratively with the SM and company management and to manage, maintain and supervise day-to-day retail operations activities at the retail store location.

Key Duties & Responsibilities

  • Provide assistance to store management in supervising and facilitating the daily operations of the store.
  • Oversee the responsibilities of the Store Manager in their absence.
  • Assist in the delivery of key personnel management, such as interviews, promotions, performance reviews and disciplinary actions, only when requested.
  • Provide direction, guidance and instruction to all store associates as required.
  • Ensure store conditions are consistently upheld to established standards.
  • Assist in creating weekly staffing schedules; ensuring staffing levels adequately meet business needs, only when requested.
  • Liaise constantly with the various departments of the store to ensure information is conveyed properly and expectations are communicated.
  • Greet and assist customers in a way that models exemplary conduct to other staff.
  • Ensure company policies and relevant legislation are consistently adhered to and upheld by all staff members.
  • Handle customer complaints as they arise, escalating to the appropriate individual as deemed necessary.
  • Ensure that all health, safety and security regulations are adhered to and required standards are met
  • Oversee and assist in inventory management.
  • Other duties as required.


  • Completion of high school and College/CEGEP/vocational or technical training required
  • Demonstrated service orientation required.
  • Must have valid Selling It Right certification
  • Must provide a copy of clean Criminal Background Check prior to start date.
  • Minimum of 3 to 5 years work experience in the retail industry required.
  • Minimum 2 years work experience in a supervisory role in a retail environment required.
  • Excellent time management and prioritizing skills required.
  • Demonstrated ability to train and motivate staff required.
  • Skills to monitor and assess staff performance required.
  • Basic office administration skills required.
  • High level of proficiency with Microsoft Office productivity suite.
  • Highly effective teamwork skills.
  • Able to effectively communicate both verbally and in writing with individuals at all levels of the organization.
  • Strong customer service and troubleshooting skills.
  • Well-defined sense of diplomacy.
  • Must be available for shift work any time according to business needs, Monday to Sunday.
  • Ability to work nights, holidays and weekends and different locations
  • Excellent teamwork and team building skills.
  • Thorough understanding of applicable health and safety legislation.
  • Professional, responsive, and positive work attitude is essential.

Job Types: Full-time, Permanent

*To get your Selling It Right Licence please visit-